FAQs

All you need to know about TeaJoy!

Collapsible content

General Questions

What is TeaJoy?

TeaJoy is a premium bubble tea brand that makes authentic Taiwanese bubble tea simple and accessible. We've refined the bubble tea-making process to just three steps: Add Water, Shake, and Pour. Our products are sourced from Taiwan and create zero waste while delivering an authentic bubble tea experience.

What makes TeaJoy different from other bubble tea brands?

TeaJoy stands out because we've simplified the process to eliminate the need for special equipment, reduce waste, and save time. Our teas are sourced directly from Taiwan's Taichung region, our popping boba has a superior texture (10 out of 10 people preferred ours in taste tests), and our tapioca pearls cook in just 20 seconds. Plus, all our products are allergen-free, halal, and vegan-friendly.

Are TeaJoy products suitable for businesses?

Absolutely! TeaJoy is perfect for businesses of all sizes, from small independents to national chains. We help you save on space, time, equipment, and labor costs while maintaining authentic quality and taste.

What flavors do you offer?

We offer milk tea blends that combine black tea with creamy coconut for a robust, deep flavor, and fruit teas that blend natural fruit with hand-picked jasmine tea for refreshing fruity floral notes.

Are your products allergen-free?

Yes! All TeaJoy drinks are allergen-free, halal, and vegan-friendly, making them accessible to customers with various dietary requirements.

Shipping & Returns

Do you ship internationally?

Please check our shipping page for current international shipping options and rates. We're constantly expanding our shipping reach to bring TeaJoy to bubble tea lovers worldwide.

How long does shipping take?

Domestic orders typically arrive within 3-7 business days. International shipping times vary by location and can take 7-21 business days depending on your country and chosen shipping method.

What is your return policy?

We want you to love your TeaJoy experience! If you're not satisfied with your order, please contact us within 30 days of delivery. Due to the food nature of our products, we can only accept returns of unopened, unused items in their original packaging.

Wholesale

Do you offer wholesale pricing?

Yes! We work with businesses of all sizes, from small independents to national chains. Please contact our wholesale team for pricing, minimum order quantities, and partnership opportunities.

What support do you provide to wholesale customers?

We provide comprehensive support including step-by-step preparation instructions, marketing materials, staff training resources, and ongoing customer service to ensure your success with TeaJoy products.

What are your minimum order requirements for wholesale?

Minimum order requirements vary depending on your business size and location. Please contact our wholesale team for specific details tailored to your needs.

Do you offer private labeling or custom packaging?

We offer various partnership options for larger accounts. Please reach out to our wholesale team to discuss custom solutions that might work for your business.

About the Product

How do I prepare TeaJoy bubble tea?

It's incredibly simple! Just Add Water, Shake, and Pour. Each product comes with detailed step-by-step instructions. No special equipment needed!

How long do the tapioca pearls take to cook?

Our tapioca pearls cook in just 20 seconds! They're made from 100% sweet cassava flour and deliver a delightful caramel brown sugar taste without needing any additional syrup.

What makes your popping boba special?

Our popping boba is crafted from real fruit juice with a shell made from Xanthan gum, giving it a thinner shell for a better pop and less rubbery texture. In taste tests, 10 out of 10 people preferred ours over others on the market!

Where do you source your ingredients?

We source our tea from the Taichung region in western Taiwan, in the foothills of the Xueshan mountain range. We personally visit to meet the people who produce our tea. This special region produces the most fragrant tea and is the heartland of Taiwanese tea culture. We only use real fruit and high-quality tea to honor the authentic bubble tea tradition.

No results found. Try a different search term.